Experienced in remote interpretation for healthcare, insurance, and emergency services, with strong technical support skills and commitment to confidentiality and customer satisfaction.
Provided remote medical and insurance interpretation, ensuring accurate and confidential communication.
Offered bilingual support for technical issues via phone and remote tools, maintaining high customer satisfaction.
Assisted clients in resolving connectivity and technical problems with a focus on service excellence.
Managed high-volume calls in fast-paced environments with professionalism and emotional intelligence.
KonnectCX
Interpreted medical consultations between healthcare providers and Spanish-speaking patients across the U.S., Managed 200+ calls weekly with approximately 98% accuracy., Ensured clarity, neutrality, and confidentiality during sensitive conversations., Maintained compliance with call-quality...
Teleperformance / LanguageLine Solutions
Delivered interpretation for healthcare, insurance, and emergency service interactions., Consistently achieved high quality-assurance scores., Demonstrated strong emotional intelligence when supporting distressed callers., Adapted quickly to fast-paced, high-demand call environments.
Realistic Computing Inc.
Provided bilingual technical support to end users via phone and remote tools., Resolved issues efficiently while maintaining strong customer satisfaction., Collaborated with internal teams to ensure timely incident resolution.
British Telecommunications (BT)
Systems Engineering
Information Technologies
Telecommunications Engineering Studies
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Delivered bilingual support to customers across LATAM., Assisted users with connectivity, configuration, and technical issues while maintaining service excellence.
