Alessandra

Customer Service Agent

Provided customer support through outbound calls and technical assistance for the Spark delivery app (Walmart)., Assisted drivers and users in resolving app-related issues and improving overall user experience., Delivered high-quality customer service through phone calls, addressing customer needs such as billing, service setup, and account troubleshooting., Ensured a positive customer experience by maintaining a professional and empathetic communication style.

Customer Service Agent

Community Manager

Managed the digital presence of a wedding photography brand by developing creative content, executing social media strategies, and engaging with the online community to strengthen brand visibility., Created and edited visual content and promotional materials to ensure a cohesive brand aesthetic, while monitoring engagement metrics and maintaining client relationships across major social media platforms.

Community Manager

Managed social media accounts and developed digital content to promote the foundation’s initiatives., Created engaging posts to raise awareness and support for programs benefiting low-income communities., Collaborated with the team to strengthen the foundation’s online presence and community engagement.

Project Management

Managed work teams, event organization, and logistics with strong coordination skills., Experienced in translation and interpretation of books, texts, and live events., Conducted community work and research in Bogotá and Mexican cities (Guadalajara, Playa del Carmen) focused on art, mental health, and community building (July–December 2021)., Delivered customer support through chat, phone, and email for Stripe, a California-based fintech company., Assisted users with payment issues, account verification, and technical troubleshooting., Maintained high customer satisfaction scores through efficient and empathetic communication.

Customer service agent