Alex

IT Telecom Analyst – Data Network Provisioning Engineer

Led simultaneous project execution by collaborating with stakeholders, preparing comprehensive directions for field technicians, ordering hardware, and ensuring compliance with current infrastructure standards.. Deployed both distribution and access layer switches at new and existing sites of various sizes.. Created and updated network diagrams for sites, and decommissioned networks at closed sites, ensuring all equipment is sent for proper recovery or disposal.. Worked with carriers and field technicians to decommission unused WAN circuits, in order to save recurring costs.. Peer reviewed implementation plans, configurations, and updated network diagrams for migration of legacy Cisco devices to newer Cisco devices.

IT Telecom Analyst – Data Network Support Engineer

Performed the same duties, providing wide-ranging Tier II data network support, that I did as a contractor.. Executed IOS upgrades across enterprise sites of varying sizes, proactively analyzed network and service impacts, and coordinated maintenance activities with stakeholders to prevent unplanned outages while adhering to strict change-management procedures.. Provisioned small networks at renewable energy sites. Tasks included ordering hardware, hardware configuration, creation of job packages for field techs, and creating diagrams in Visio.

Telecom Engineer – Data Network Support Engineer

Provided wide-ranging Tier II data network support to a diverse internal client base, resolving network issues of varying complexity.. Utilized SolarWinds and ThousandEyes to monitor and troubleshoot network performance issues.. Authored and implemented a standardized Method of Procedure (MOP) used by engineering teams to seamlessly reconfigure site routers from legacy site-to-site VPNs to DMVPN.. Carried out project-related network changes in strict accordance with change management protocols.. Provisioned small networks at electrical substations in accordance with corporate standards.

Student Computer Lab Technician

Provided wide-ranging hardware and software support for a large university campus environment with 1,000+ PCs and 100+ printers.. Managed user workstations using the DeepFreeze Enterprise System Integrity tool, and maintained inventory of PCs and printers in computer labs across the university campus.

Network Engineering Co-Op

Cabled and diagrammed complex network topologies to support Technical Assistance Center (TAC) engineers in reproducing customer environments.. Managed Cisco device software versions and successfully performed password recoveries, conducted audits, and managed the tracking of corporate IT asset inventory.. Gained hands-on exposure to a wide range of Cisco hardware, including Nexus switches, FEXs, ASAs, and ASR 9Ks.. Worked with TAC engineers to scale down network topologies when hardware was unavailable.. Conducted audits and managed the tracking and inventory of corporate IT assets in large network lab.

Computer Technician

ITS Help Desk Intern