Alexa - Marketing Specialist with 5 years of digital marketing expertise

Designs and implements digital marketing campaigns across various online platforms.

Creates engaging content tailored for different marketing channels to boost brand visibility.

Manages and guides marketing team members to achieve project objectives.

Utilizes data analytics tools to assess campaign performance and inform strategic decisions.

Assisted customers with credit report concerns, including disputes related to credit cards, loans, and personal data., Reviewed and verified documents to ensure compliance with credit reporting regulations., Updates and removed outdated information from customers files, maintaining strict data accuracy standards.

Supported customers with order tracking, returns and delivery issues through multiple channels., Created cases and coordinated with store teams to resolve escalations efficiently., Ensured adherence to service level agreements (SLAs) and performance metrics.

Handled customer inquiries related to billing, payments, and account updates., Assisted with basic troubleshooting for mobile device issues and home device issues, and technical support requests through remote sessions., Created and escalated support tickets while maintaining accurate CRM documentation., Applied promotions and profile corrections according to company policies and requirements.