Jefferson - Soccer Coach with 10+ years of experience in sports training

Provided soccer training in English and Spanish across diverse age groups, emphasizing skill transfer and knowledge dissemination.

Managed customer service operations including advising clients, providing detailed information, and handling administrative tasks.

Designed and executed action plans to reach sales goals and coached team members to improve performance.

Utilized bilingual communication skills in coaching, customer service, and training activities.

Responsible for transmitting knowledge related to the practice of soccer in English and Spanish., Trainer of more than 40 people (Including team, children, teenagers and adults) with successful processes and results.

Responsible for advising on services, management and customer service in service channels., Product training facilitator for new hires., Responsible for successfully carrying out administrative tasks (Adherence record, coaching, QA analysis, payroll record, end of day report).

Service agent for partners of the Booking.com platform, process facilitator, and responsible for providing detailed and clear information.

In charge of creating action plans in order to reach sales goals., Responsible for coaching the team members with the purpose of improving their performance if needed.