Alexander - Operations Executive with 10+ years of freight and financial services expertise

Bogotá, Bogota D.C., Colombiaen

Established Factortek’s operational framework from inception, integrating advanced software to optimize processes.

Successfully managed end-to-end freight factoring disbursements, credit, and collections within the US market.

Publicado en CazVid

Resumen

Experienced COO and operations professional specializing in freight factoring, process optimization, and software integration. Proven ability to lead teams, enhance operational efficiencies, and maintain client satisfaction in fast-paced environments.

Logros Clave

Led cross-functional teams and implemented technological integrations, resulting in improved operational workflows and client retention.

Habilidades

Operational ManagementExpert

Designed and implemented operational frameworks, led teams, and managed client retention strategies in financial and freight sectors.

Software IntegrationAdvanced

Integrated platforms like HubSpot, TriumphPay Audit, and Citrix to streamline operational efficiencies and reporting.

Audit and ComplianceAdvanced

Supervised audit teams to ensure regulatory compliance and operational efficiency in financial services.

Client Relationship ManagementAdvanced

Maintained strong client relationships through effective communication, retention initiatives, and addressing escalations.

Experiencia

Chief Operating Officer – Freight Factoring Portfolio

Factortek LLC

Nov 2021 - Present

Designed and implemented Factortek’s operational framework from scratch, establishing streamlined processes and robust systems., Integrated industry-leading software solutions, including HubSpot, TriumphPay Audit, and Citrix (FactorSoft), to enhance operational efficiency., Built and managed a...

Various Roles in Operations, Audit, and Account Management

Summar Financial LLC

Jun 2017 - Oct 2021

Gained comprehensive expertise in freight factoring through progressive roles, including Operations Analyst, Senior Audit Analyst, and Account Executive., Supervised audit teams to ensure regulatory compliance, streamlined operational processes, and acted as a trusted contact for high-value...

Technical Support Agent – HTC

SITEL de Colombia S.A.

Mar 2016 - May 2017

Provided high-quality technical support, achieving a high first-contact resolution rate and enhancing customer satisfaction in a fast-paced environment., Successfully resolved complex issues and maintained a focus on improving the user experience.