Alexandra - Operations & Administrative Support Specialist with 5+ years in educational and healthcare sectors

Handled lead follow-up, client inquiries, and data tracking using HubSpot, ensuring timely and accurate communications.

Evaluated agent performance through QA frameworks, delivered feedback, and developed performance improvement plans.

Assisted in planning and coordinating educational projects, events, and marketing initiatives.

Prepared operational reports, maintained SOP documentation, and organized data for decision-making.

Support the planning and coordination of educational projects and institutional events, including Open House initiatives., Contribute to website design and digital presence, aligning content and structure with institutional goals., Assist in marketing and positioning strategies to connect the...

Manage lead follow-up and client inquiries through HubSpot, ensuring accurate qualification and timely responses., Coordinate appointment scheduling and track orders and client data using HubSpot, Square, Smartsheet, and Google Calendar., Prepare operational reports and maintain SOP documentation...

Monitor and evaluate agent performance using QA frameworks, ensuring compliance with quality standards and operational guidelines., Prepare weekly, monthly, and annual performance reports using Excel, Google Smartsheet, and Salesforce dashboards., Develop action plans and performance improvement...