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Alexandra
Customer Service Specialist with diverse experience in client support and QA
Contacto
Tegucigalpa, Francisco Morazán Department, Honduras
Disponible en CazVid
Competencias
Customer ServiceExperto
Delivered customer support, resolving issues and ensuring customer satisfaction in various roles.
CommunicationExperto
Applied active listening and clear verbal communication in client interactions, medical interpretation, and legal support.
CRM ProficiencyIntermedio
Utilized CRM tools to manage customer data and streamline service workflows.
Problem SolvingAvanzado
Resolved customer issues efficiently, providing tailored solutions in support and QA roles.
Attention to DetailAdvanced
Ensured accuracy and quality in QA analysis and legal intake processes.
Educacion
High School Diploma
I.H.E.R
Completed November 2013
BIOLOGY STUDENT
U.N.A.H
Idiomas
SpanishNative
EnglishFluent
Resumen
Dedicated customer support professional with comprehensive experience in client care, technical support, medical interpretation, and quality assurance across various industries.
Logros Clave
- Provided technical support and customer service across multiple roles, demonstrating adaptability and communication skills.
- Handled appointment setting and QA analysis, ensuring process efficiency and quality control.
- Supported clients in medical interpreting and legal intake, showcasing versatility across industries.
Experiencia
Customer service/sales agent
Startek
March 2019 - September 2021
Customer service, Tech support Agent (AT&T) Medical interpreter (LLS)
Teleperformance
September 2021 - September 2022
Appoitment Setter
Oclinicals
September 2022 - June 2025
QA analyst
Oclinicals
October 2023 - June 2025
Intake Specialist
Blackstone Law Firm
June 2025 - Present
Habilidades
Customer ServiceCommunicationCRM ProficiencyProblem SolvingAttention to Detail
Publicado en CazVid - 17 may 2026