Detail-oriented data analyst with a strong background in financial data processing and visualization, skilled in SQL, Excel, and BI tools.
Used SQL for querying and managing large datasets to support analytics projects.
Created dashboards and reports using tools like Tableau and Power BI to interpret data.
Performed exploratory data analysis to identify trends and support strategic initiatives.
Utilized Excel for data manipulation, pivot tables, and complex functions to analyze financial data.
Konecta El Salvador
Started as a Customer Service Agent, then promoted to QA, and currently serving as Global Analyst QA., In-depth analysis of customer satisfaction surveys from over 20 international markets., Identifying opportunities in processes, customer service, agent performance, and product perception., Preparing detailed reports with key insights for the client, focusing on continuous improvement and business growth., Presenting results to the client periodically, proposing data-driven strategies to optimize user experience., Monitoring KPIs related to service quality, operational efficiency, and customer satisfaction., Collaborating with multidisciplinary teams to implement best practices and corrective actions., Analyzing qualitative feedback to identify patterns, trends, and critical points in the customer experience.
SKYKES El Salvador
Provided customer service and specialized support in life insurance., Trained and coached agents to improve performance and service quality.
Concentrix El Salvador
Provided customer support for well-known retail brands, handling inquiries, orders, and complaints.
Bachelor’s
High School
English B2
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