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Aleyda

Customer Service Specialist with 4+ years in client relations

Contacto

Pitalito, Huila Department, Colombia
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Competencias

Customer ServiceExpert

Provided comprehensive customer support, dispute management, and transaction processing to enhance client experience.

Dispute ManagementAdvanced

Managed dispute resolution processes ensuring accurate record-keeping and timely problem solving.

Communication SkillsExpert

Utilized oral and written communication skills to facilitate customer interactions and documentation review.

Data ManagementIntermediate

Streamlined systems to optimize dispute resolution and transaction records, improving process efficiency.

Educacion

A-Levels
YWAM
Completed 05/2017
A-Levels
YWAM
Completed 12/2018
A-Levels
Politecnico Grancolombiano
Completed 06/2024
A-Levels
UNAD
Completed Current

Idiomas

EnglishFluent
TurkishIntermediate
PortugueseElementary
SpanishNative

Resumen

Dedicated customer service specialist with over 4 years of experience enhancing client satisfaction through effective dispute management, communication, and data handling. Proven ability to foster customer loyalty and resolve issues efficiently, contributing to business success.

Logros Clave

  • Built strong customer relationships, increasing loyalty and repeat business.
  • Handled complaints effectively, ensuring positive resolutions and customer satisfaction.
  • Streamlined data management to expedite dispute resolution processes.

Experiencia

Senior customer service agent

Foundever
07/2022 - Current

Fostered strong relationships with customers, leading to increased loyalty and repeat business., Handled customer complaints, providing appropriate solutions to guarantee positive outcomes., Improved customer satisfaction by efficiently resolving complaints and issues., Streamlined data management...

Habilidades

Customer ServiceDispute ManagementCommunication SkillsData Management
Publicado en CazVid - 17 may 2026
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