Alfonso - Welcome to CazVid!

Collected customer feedback and made process changes to exceed customer satisfaction goals, Create order from online customers and offline order from Sales department, Collected customer feedback and made process changes to exceed customer satisfaction goals.

Built customer loyalty by placing follow-up calls for customers who reported product issues., Developed effective relationships with all call center departments through clear communication.

1:1 every week with agents to evaluate performance., Live call monitoring, coaching and call flow to find strengths and weaknesses.