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José

Customer Service and Technical Support with 5+ years in client-facing roles

Video resume

Customer Service and Technical Support with 5+ years in client-facing roles
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Contacto

San Salvador, San Salvador Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceExperto

Expertise in customer interactions, product sales, and communication in bilingual contexts

Technical SupportAvanzado

Provided technical assistance and problem resolution for clients, including technical troubleshooting

Computer SkillsIntermedio

Proficient in basic computer operations, intermediate Excel, Adobe Photoshop and Illustrator

Quality InspectionIntermedio

Performed quality control tasks in manufacturing environment at Yazaki Company

Dispatch and PrioritizationIntermedio

Managed and prioritized multiple dispatch requests, ensuring efficient task handling

Educacion

High School Diploma
Centro Escolar INSA
Completed 2018

Idiomas

SpanishNative
EnglishIntermediate

Resumen

Dedicated professional with extensive experience in customer service, technical support, and quality inspection roles across various industries. Proven ability to handle multiple responsibilities, communicate effectively in bilingual settings, and employ strategic prioritization.

Logros Clave

  • Progressed from entry-level waiter roles to technical support and quality inspection positions, developing diverse skills
  • Provided bilingual customer support, assisting clients with technical issues and product inquiries
  • Managed multiple dispatch requests efficiently by employing prioritization strategies in high-demand environments

Experiencia

Waiter and Bar Assistant (Internship)

La Pampa
November 2016 - December 2016

Waiter

Mario Mendoza Productions
November 2019 - February 2020

Operator

Yazaki Company
June 2020 - November 2020

Quality Inspector

Yazaki Company
December 2020

Sample Engineering Operator (specialized in technical area)

Yazaki Company

Customer Service and Technical Support

One Link - Concentrix

Back Office Specialist

One Link - Concentrix
March 2022 - 2024

Tech Support Agent for AT&T - Bilingual Agent

Teleperformance
2024

Administrative role

Metrikal Company
2025

Customer service agent - Bilingual Agent

Cricket USA
2025

Habilidades

Customer ServiceTechnical SupportComputer SkillsQuality InspectionDispatch and Prioritization
Publicado en CazVid - 17 may 2026
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