Alicia - Project Manager with 8 years of experience in IT and Software Development

Expertise in planning, executing, and closing projects, managing resources, and stakeholder communication.

Experience applying Agile practices like Scrum and Kanban to ensure flexible project management.

Understanding of phases from requirements gathering to deployment and maintenance.

Skill in effectively communicating project status and managing expectations.

Utilized Quickbooks to assist the owner and also took on other financial duties., Provided marketing ideas by creating a website through Wix and designed documents to market services offered., Corresponded with clients and partners., Created and input all reports/data into spreadsheets.

Accountable for all customer service duties., Processed customer orders to resolving problem reports., Oversaw all phases of purchasing from factories overseas, confirming delivery dates to customers, expediting customer orders, and entering new part numbers and pricing., Responsible for training all new Inside sales hires and working closely with management to implement new computer software/programs and workflow procedures.

Analyzed comparable rent in our area and managed all financial responsibilities for six rental properties and Airbnb., Created advertisements for rentals and screened new tenants., Attended to all complaints, emergencies, and repairs promptly., Project manager for remodels and repairs., Communicated weekly to monthly with tenants., Knowledge of Landlord-Tenant Law.