Alieu - IT Support Technician with 15 years in Technology Services

Proficient in installing and maintaining various computer hardware components.

Skilled in installing and troubleshooting software applications across multiple platforms.

Expertise in installing and administrating Microsoft Windows operating systems.

Experienced in setting up and supporting local area network configurations.

Proficient in identifying and eliminating viruses and malware from client systems.

Provided technical support for desktop and laptop computers.. Installed, configured, and upgraded Windows operating systems.. Diagnosed and repaired hardware and software faults.. Installed and configured Microsoft Office applications for business and personal users.. Assisted users with Microsoft Word, Excel, PowerPoint, Outlook, and Access.. Configured printers, scanners, and other peripheral devices.. Set up and maintained Local Area Networks (LANs).. Configured IP addresses, internet connections, and network sharing.. Installed antivirus software and performed malware removal.. Performed preventive maintenance to improve computer performance.. Backed up and restored important user data.. Assisted users with password recovery and email configuration.. Maintained accurate documentation of technical issues and solutions.. Delivered user training on computer systems and Microsoft Office applications.