Alison - E-Commerce Associate at Tory Burch

Proficient in analyzing website data to inform marketing strategies and improve user engagement.

Experience in updating and managing website content to ensure accuracy and visual appeal.

Skilled in generating and interpreting reports to measure online performance and identify growth opportunities.

Effective in greeting customers, assessing needs, and ensuring a positive shopping experience.

Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.. Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.. Configured, added and removed items and images to provide most accurate representation of products on company's web portal.. Collaborated with search engine shopping specialists to place marketing content in desired online locations.. Monitored website traffic and customer reviews to evaluate responses to site updates.. Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.. Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.. Processed and handled customer complaints, answering questions, and providing alternative solutions.. Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.. Worked flexible schedule and extra shifts to meet business needs.

Welcomed customers and helped determine their needs.. Greeted customers entering store and responded promptly to customer needs.. Restocked and organized merchandise in front lanes.