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Allan
Technical Support Specialist with 3+ years in Customer Service
Contacto
Competencias
Experienced in troubleshooting software, network issues, and cloud services.
Provided customer-facing support, engagement, and issue resolution.
Effective communication skills demonstrated in public relations and customer interactions.
Handled sales closing, pipeline management, and lead qualification at Concentrix.
Participated in teamwork, time management, and leadership roles in diverse settings.
Educacion
Idiomas
Resumen
Dedicated technical support professional with experience in troubleshooting, customer engagement, and sales support. Skilled in software, network, and cloud services with strong communication abilities.
Logros Clave
- Provided tiered technical assistance and diagnostics for software and network issues
- Supported cloud and online services, enhancing customer troubleshooting capabilities
- Managed customer engagement, ticketing, and resolution strategies at Concentrix
Experiencia
Technical Support Specialist-Customer service Consultant
Develop and execute comprehensive strategies and campaigns that align with the company's goals and objectives., Tiered Technical Assistance & Diagnostics, Software and Network Troubleshooting, Cloud & Online Services Support, Customer-Facing Engagement & Support...
Sales and appointment setter specialist
Appointment setting, Sales closing, Customer service, Pipeline management, Cold calling, Lead qualification, CRM management
Public Relations
Teamwork, Time Management, Leadership, Effective Communication, Critical Thinking