Experienced in delivering quality customer service and technical support across telecommunications, healthcare, and online platforms. Skilled in call analysis, client assistance, and technical troubleshooting.
Delivered frontline support for diverse clients in telecom, health coverage, and online services.
Provided technical assistance for internet services, POS systems, and proprietary operating systems.
Graded and analyzed calls to ensure quality standards and identify areas for improvement.
Conducted cold calls for prepaid energy services, engaging prospects and qualifying leads.
Xtendops
Transferred callers to the correct department according to their legal needs, Assisted clients with their Medicare coverage, Graded calls for agents to catch errors in service, Assisted with setting up meetings for calibrations and updates
AND Agency
Customer service representative for a dating application, Took payments, Helped with creating profiles, Analyzed and qualified profile photos
Sutherland
Provided customer service and tech support for a satellite internet provider, Assisted in setting up tech support when services were not working, Set up tech visits when necessary
Atos
Provided tech support for RTS McDonalds operating system, Worked with the POS and ISP, Assisted in correcting data on registers, monitors, backup system
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Assisted with data correction on POS and monitoring systems, ensuring operational accuracy.
Global Telesourcing
Cold calling sales for a prepaid Energy campaign
