Allan avatar

Allan - Customer Service & Sales Professional with 8+ years in Travel and Logistics

Guatemala City, Guatemala, Guatemalaen
Successfully closed cruise package sales while delivering high customer satisfaction at Conduent Guatemala.
Managed the end-to-end process of scheduling and coordinating moving and junk removal services, demonstrating role progression at College Hunks.
Publicado en CazVid

Resumen

Experienced in travel, logistics, and financial services with a proven track record of facilitating sales, managing operations, and delivering excellent customer experiences.

Logros Clave

Habilidades

Customer ServiceAdvanced

Provided dedicated support and problem-solving in sales and service roles across multiple industries.

Sales & NegotiationAdvanced

Facilitated sales processes, including inbound and outbound calls, and negotiated rates in logistics.

Logistics & CoordinationIntermediate

Organized travel arrangements and shipment tracking, ensuring smooth operations and customer satisfaction.

Financial & CRM ManagementIntermediate

Prepared financial reports, managed CRM data, and supported credit and banking product sales.

Technical SkillsIntermediate

Demonstrated computer literacy and proficiency in supporting technology-driven financial services.

Idiomas

English(C-1 High)

Experiencia

Cruise Customer Service and Sales Representative

Conduent Guatemala

December 2019 - May 2023

Specialized in the sales of cruise packages, insurance products, and flights, Handled outbound and inbound sales calls, Closed sales and delivered exceptional customer service.

Sales Development Representative

College Hunks Hauling Junk and Moving

August 2024 - November 2024

Handled inbound sales inquiries, Scheduled appointments for junk removal services, Provided general labor assistance, Coordinated full-service moving solutions, Executed outbound sales calls, Managed follow-up communications, Oversaw account management.

Freight Broker, Dispatcher

STT Logistics Group

November 2023 - July 2024

Facilitated connections between shippers and carriers, Negotiated competitive rates, Tracked shipments to ensure timely delivery, Managed CRM data efficiently, Prepared detailed financial reports.

International Travel Agent

Ariston Marketing Limited

September 2017 - September 2018

Coordinated and managed travel arrangements, Booked flights, hotel accommodations, car rentals, timeshares, and inland tours.

Credit Services Support and Sales Development Executive

Genpact Guatemala

November 2018 - November 2019

Provided comprehensive support for credit services and e-banking technology, Managed mortgage applications, Promoted financial products such as home equity loans and credit lines, Skilled in prospecting, closing finance deals, offering bankruptcy advisory services.

Educacion

Saint Ignatius School

High School Diploma

Completed 2012
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