Allen - Data Analyst with 5+ years of experience in finance and healthcare

Utilized statistical methods to interpret complex data and support decision-making in diverse projects.

Designed and maintained databases, optimizing queries to facilitate data retrieval for analysis.

Created dynamic dashboards and reports using tools like Tableau to communicate insights effectively.

Worked cross-functionally with teams to gather requirements and deliver data-driven solutions.

Handling and managing customer inquiries for a insurance company., Resolving issues related to policies, claims, and insurance coverage., Communicating effectively in English to provide clear, empathetic, and professional service., Meeting quality, productivity, and customer satisfaction metrics., Using internal systems for accurate information recording and case tracking.

Customer service and support via phone, email, and chat., Troubleshooting, handling complaints, and case follow-up., Order management, returns processing, and ensuring accurate deliveries., Report writing and case documentation., Data management and CRM system usage.