Experienced in handling customer inquiries, fraud analysis, dispute resolution, and credit card support within the financial and payment sectors. Skilled in CRM tools, compliance, and communication, ensuring seamless service delivery and risk mitigation.
Maintained accurate records in Salesforce, Azure, and other CRM systems while managing customer inquiries and support tickets.
Analyzed fraud claims, verified identification documents, and collaborated with financial institutions and law enforcement to resolve disputes.
Provided support via email, chat, and phone, explaining products, handling complaints, and coordinating with internal teams for issue resolution.
Evaluated credit profiles, processed payment requests, and managed card services, ensuring compliance and accuracy.
Proficient in Excel and Word; utilized technical skills to enhance fraud detection, compliance, and customer interactions.
Convera
Provide full assistance in responding to customer inquiries via email, chat, or phone., Manage any request about payment queries, complaints, and escalations., Create and Manage support tickets., Coordinate calls or meetings with customers, Operations, and Compliance teams to resolve issues and...
Experian
Back-office representative for fraud and disputes., Process consumer requests submitted via website and mail., Liaised with institutional partners and financial institutions to verify information., Analyze fraud claims by auditing transaction infrastructure/patterns, reports, and system alerts.,...
High school diploma
Biological science
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