Experienced business development manager with over 10 years specializing in sales growth, market expansion, and client relations. Adept at creating strategic plans and leading teams to achieve ambitious targets.
Designed and implemented sales approaches to target key markets, resulting in significant revenue increases.
Maintained and expanded relationships with key clients, ensuring high retention and satisfaction levels.
Conducted research to identify market trends and inform strategic decisions for new product launches.
Led cross-functional teams to achieve sales targets and improve operational workflows.
Amazon
Keeping track on customers ́ problems within short periods of time and follow up when required., Follow stablished protocols to maintain security on locked or blocked accounts., Fully capable to empathize, negotiate and handle different types of customers with order issues, troubleshooting and regain access to their accounts.
Instituto COSVIC
Taking an active leader role to handle and manage the class even in difficult situations with the students., Applying different teaching methods for adults and teenagers., Organize several activities and training plans., Providing learning results in the right deadlines.
Cyracom
Providing excellent customer service and best practices., Performing excellent communication skills on both languages to deliver the right message for different type of fields., Exceeding the monthly performance metrics on schedule adherence, attendance, call quality and client ́s complaints.
Western Union
Technical Diploma
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Delivered compelling pitches to clients and stakeholders, securing buy-in for key initiatives.
Processing different requests received through email and SalesForce., Making changes to budget, addresses, locations or deleting accounts using AS400., Managing large amounts of data in Excel and Access using VLOOK UP, running macros and different formulas and functions.
Cyracom
First point of contact with clients to connect with interpreters, receive feedback, schedule sessions and resolve inquiries., Submitting and processing client’s complaints, commendations and phone orders through SalesForce., Export, analyze and compose Excel reports with feedback to be sent to different departments., Guiding customers through troubleshoot and solving problems of Cyracom’s devices and app., Accomplishing tasks and assignments on the established deadlines in a fast-paced environment., Compile and analyze Excel reports regarding customer’s inquiries and provide solutions.
TD Synnex
Working independently by making outbound calls to connect future resellers to the assigned campaign., Manage time properly to accomplish and exceed goals., Pull out data and compose Excel reports with campaign’s results for the vendor., Assisting with onboarding training for new hires. Explaining best customer service and ethic practices., Communicate effectively with possible resellers for them to take a look of our information and accept our offers., Research qualified leads that enter our marketing pipeline., Gathering information about potential customers, including details about key stakeholders, technology needs and technology goals.
