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Jose
IT Support Specialist with 5+ years in technical troubleshooting
Contacto
Competencias
Applied troubleshooting methods to resolve hardware, software, and networking issues remotely and on-site.
Provided bilingual support and customer assistance across banking and tech support settings.
Responded to and resolved client technical problems related to computer systems via multiple communication channels.
Performed routine preventive maintenance and troubleshooting on barn equipment and IT hardware.
Managed inventory control, order fulfillment, and supply chain operations in warehouse and installation roles.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years of experience in technical troubleshooting, customer service, maintenance, and installation roles across technology, agriculture, and logistics sectors.
Logros Clave
- Provided Level II client tech support at top technology companies, resolving hardware, software, and networking issues.
- Implemented troubleshooting techniques reducing issue resolution time and enhancing customer satisfaction.
- Handled diverse roles including technical support, animal health monitoring, maintenance, and installation across various industries.
Experiencia
Client Tech Support Senior Associate Level II
Respond to user technical problems/issues related to hardware, software and networking via phone, chat or email., Implementation of troubleshooting techniques and tools to prevent/resolve issues., Educate user within procedural guidelines to ensure a complete solution to their technical or service...
Swine technician / Maintenance finisher barn
Monitor the health and well being of pigs. Recognize and treat health problems in pigs when we receive them as piglets until they are ready to be sent to the slaughterhouse., Ensure the water is available and pigs are fed the correct amount and type of feed., Monitor barn environments, including...
Client Tech Support Senior Associate Level II
Respond to user technical problems/issues related to hardware, software and networking via phone, chat or email., Implementation of troubleshooting techniques and tools to prevent/resolve issues., Educate user within procedural guidelines to ensure a complete solution to their technical or service...
Client Tech Support Senior Associate
Respond to user technical problems/issues related to hardware, software and networking via phone., Implementation of troubleshooting techniques and tools to prevent/resolve issues., Educate user within procedural guidelines to ensure a complete solution to their technical or service questions.,...
Bank of America, CSS
Helping users with inquiries of their accounts, providing information about movements and all the activity related with the account., Providing Support with On Line Banking, enabling access to it., Giving bilingual support to users all over the US., Strengthen Bank-Customer relationships offering...
Warehouse clerk
Warehouse clerk, inventory control in a daily basis, fulfillment area and handling chain supply., Receiving merchandise locally to allocate in stock.
Field installer
Installation of cable systems, Internet and Phone services all over Zapopan., Repairing malfunctions with cable signal., Removing equipment after service cancellation.
General Clerk
General helper, Driver, Maintenance., Pick up bodies from Hospitals, houses, SEMEFO., Bring funeral service from our location to cemetery.