Amahle - Customer Service Professional at Royalcred Call Centre

Pietermaritzburg, South Africaen

Resolved customer issues promptly, ensuring high satisfaction rates and efficient service delivery.

Collaborated effectively with team members to improve call handling processes.

Publicado en CazVid

Resumen

Motivated and detail-oriented individual with hands-on experience in customer support and cash handling. Adept at resolving issues, collaborating with teams, and ensuring customer satisfaction.

Logros Clave

Handled customer inquiries with accuracy and professionalism, maintaining company standards.

Habilidades

Customer ServiceIntermediate

Skilled in addressing customer needs, resolving issues efficiently, and ensuring positive customer experiences.

CommunicationIntermediate

Able to clearly convey information and assist customers effectively in various scenarios.

Team CollaborationIntermediate

Works well with team members to achieve common goals and improve service quality.

Cash HandlingBeginner

Experienced in managing cash transactions accurately and efficiently at retail outlets.

Idiomas

English(First Language)IsiZulu(Upper Intermediate (B2))

Experiencia

Call centre agent

Royalcred Call Centre

Handled customer inquiries using company-specific software for efficient service.. Resolved issues promptly by following established company protocols and procedures.. Collaborated with team members to improve call-handling processes and workflows.. Provided product information to customers, enhancing their understanding of services.

Cashier

Dunbar Spar

Processed customer transactions accurately and efficiently at retail location.. Handled cash register, managing cash and providing change to customers.. Assisted customers by answering questions and providing information on products.. Implemented store policies by verifying age for restricted product sales.