Dedicated professional experienced in delivering exceptional customer service, supporting talent acquisition, and creating engaging digital content. Bilingual with strong communication skills and a customer-centric approach.
Proficient in delivering outstanding face-to-face and telephonic customer support, ensuring satisfaction and loyalty.
Skilled in candidate screening, documentation review, and supporting HR processes to optimize hiring quality.
Experienced in designing, planning, and creating content for diverse brands, both local and international.
Able to promote and upsell products and services effectively, increasing sales opportunities.
Icy Strait Point
Provided outstanding face-to-face customer service, Assisted with loading and unloading of gondolas, Participated in Whale Adventure tours, ensuring guest safety and satisfaction, Built rapport with visitors to deliver a memorable and high-quality experience.
Alorica Inc.
Support Talent Acquisition and Human Resources Teams, Compiling, reviewing, and analyzing New Hires Documentation, ensuring quality and fullness of each profile.
Alorica Inc.
Filter potential candidates profiles, Prescreen leads before interviews with senior recruiters, Follow up with assigned candidates, Prepare reports regarding leads processed.
Alorica Inc.
Provide outstanding customer service, Contribute to reaching team’s daily goals, Supervisor Calls, Floor support.
Bachelor’s Degree
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Gmedia Dominicana
Design, planning and creation of content for local and international brands, Bilingual, Data oriented
Icy Strait Point
Delivered exceptional face-to-face customer service, Assisted with loading, unloading, and escorting groups on Whale Adventure tours, Promoted, sold, and upsold excursions at the sales desk, Scheduled and assigned tours and sales coverage to team members, Guided guests and provided accurate information regarding tours and sales.