Amed - Operations & Team Leadership with 10+ years in Medical Devices & E-commerce

Applied operations planning, process optimization, and quality assurance techniques to improve manufacturing and service workflows.

Led cross-functional teams, provided staff training, and coached teams to meet organizational KPIs and standards.

Conducted data validation, quality audits, root cause analysis, and reporting to support operational decisions.

Delivered multilingual customer service, resolved escalated issues, and maintained high satisfaction levels.

Utilized SAP, Microsoft Office Suite, and AI data systems for process mapping, reporting, and data management.

Directed cross-functional team in production line operations, ensuring compliance with medical device regulatory standards, strict quality protocols, and organizational requirements., Coordinated production, quality, maintenance, and logistics departments, optimizing collaboration, communication,...

Directed large associate teams managing high-volume data labeling workflows, ensuring timely delivery of accurate datasets supporting global AI and machine learning training., Supervised daily operations, aligning workforce performance with organizational goals while maintaining compliance with...

Processed and labeled large-scale text, voice, and image datasets with internal tools, ensuring accuracy, compliance, and alignment with performance standards., Delivered high-quality annotated data, consistently meeting organizational KPIs, client requirements, and strict accuracy benchmarks...

Delivered multilingual customer service through calls, emails, and chats, resolving inquiries accurately while adhering to performance and quality metrics., Assisted customers with product inquiries, order processing, and service-related requests, ensuring high satisfaction and adherence to company...