Dedicated support specialist with extensive experience in technical assistance, outbound sales, and social media support. Proven ability to meet targets, maintain customer satisfaction, and adapt to diverse roles.
Provided technical and non-technical support, ensuring customer satisfaction and issue resolution.
Conducted outbound sales calls, promoted products, and upsold plans, consistently meeting or exceeding targets.
Delivered technical troubleshooting and antivirus installation support for international customers.
Managed high-volume chat interactions on social platforms for e-commerce support.
Teleperformance Pvt. Ltd.
Manage high-volume social media chat support for e-commerce platform., Resolve order, payment, and product issues while maintaining SLA compliance., Maintain strong CSAT scores through professional and empathetic communication.
Xtel Connect Pvt. Ltd.
Conducted outbound telecom sales calls for UAE-based customers., Upsold postpaid plans and migrated customers to upgraded networks., Consistently achieved and exceeded monthly sales targets.
Global Infoteq
Delivered outbound technical support and antivirus sales to US/UK customers., Assisted customers with troubleshooting and software solutions.
Life Asia Technologies Pvt. Ltd.
Provided technical assistance and promoted security software products., Built customer trust through clear communication and effective problem resolution.
Bachelor of Commerce (B.Com)
Descubre otros profesionales con experiencia similar
Built customer trust and resolved issues through clear, empathetic communication.
