Pronto BPO
Coordinated and executed mass recruitment processes in El Salvador, Honduras, Guatemala, and the United States, successfully onboarding 600+ employees across various sectors., Posted job openings, screened resumes, conducted phone and in-person interviews, and selected candidates for various positions across the region., Developed and updated job descriptions, ensuring alignment with organizational needs and market expectations for each country., Conducted market analysis and salary benchmarking to ensure competitiveness and fairness in job offers across the involved countries., Optimized selection processes by leveraging technology and digital platforms to manage large-scale recruitment effectively., Worked closely with HR teams in each country to ensure a consistent and effective recruitment experience.
Alcentra S.A
Responsible for recruiting qualified personnel for various areas, including customer service, technical support for home security systems, and sales departments., Implemented recruitment strategies on social media, particularly on Facebook, using job groups and posts to attract potential candidates., Posted and managed job offers on employment platforms such as Computrabajo, optimizing the attraction of suitable candidates., Developed and implemented an internal referral program, improving the quality of hires and reducing recruitment time., Introduced and applied psychometric tests to assess candidates' skills and competencies, enhancing the accuracy of hiring decisions., Coordinated interviews (both in-person and virtual), ensuring a smooth and efficient selection process., Managed communication with candidates throughout the recruitment process, ensuring a positive experience., Tracked key recruitment performance metrics, such as time-to-hire and offer acceptance rate.
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ClickATeam
Identified and generated high-quality leads across various niches, including e-commerce, commercial and residential cleaning, SEO, carpet cleaning, law firms, mortgage brokers, and real estate., Conducted cold calls and sent cold emails to prospective clients, initiating conversations, and qualifying leads to schedule appointments., Engaged with potential clients via social media platforms, initiating conversations and directing them toward scheduling meetings or calls., Maintained strong communication with potential clients to nurture relationships and ensure continued engagement., Utilized CRM tools to track interactions, manage lead data, and ensure follow-ups were timely and organized., Coordinated meetings between leads and sales teams, ensuring that appointments were effectively scheduled and confirmed., Conducted research to understand client needs, industry trends, and competitor activity, tailoring outreach strategies for maximum effectiveness., Tracked and reported on lead generation activities, appointments set, and outcomes to ensure goals were met., Adapted appointment setting strategies to meet the specific needs of each niche, ensuring a personalized approach for diverse client bases., Worked closely with sales teams to ensure a smooth transition from initial lead contact to sales presentation, providing necessary background information and insights.