Ana - Customer Service Representative with 2+ years of experience in call center support

Mexico City, Mexico City, Mexicoen

Handled client calls and inquiries, providing solutions and information at Teleperformance.

Coordinated call flow and managed form submissions to promote company promotions and opportunities.

Publicado en CazVid

Resumen

Dedicated call center agent with experience supporting clients via phone and email, skilled in communication and problem-solving.

Logros Clave

Responded to customer inquiries via calls and emails, facilitating appointments and information dissemination at XV Dance Corp.

Habilidades

Customer ServiceIntermediate

Provided support to clients through calls and emails, addressing inquiries and resolving issues.

Communication SkillsIntermediate

Effectively communicated with clients and internal teams to facilitate information exchange.

Problem SolvingIntermediate

Identified and resolved client concerns regarding products and services.

CoordinationBeginner

Coordinated calls and managed form submissions to ensure seamless customer interactions.

TeamworkBeginner

Experiencia

Recepcionista

Teleperformance

Atender las llamadas de los clientes de Estados Unidos y atender todas sus preguntas, molestias o sugerencias., Ayudar a los clientes con los aspectos relacionados a la experiencia con la empresa., Coordinación de llamadas y envío de formularios a usuarios y clientes para trasladarlos a información de promociones y nuevas oportunidades.

Ejecutivo telefónico bilingüe

XV Dance Corp.

Atender a los clientes y usuarios que llegaban a la academia en busca de información., Atender llamadas y correos electrónicos proporcionando información o concretando citas.