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Ana

Customer Service & Administrative Support Professional with Hands-on Experience

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Provided direct support and orientation to clients, ensuring satisfactory user experiences.

Information ManagementIntermediate

Collected, organized, and maintained confidential client data and documentation.

Communication SkillsIntermediate

Communicated effectively both verbally and in writing with clients and team members.

Process Follow-upIntermediate

Tracked and monitored ongoing processes and supported administrative workflows.

Team CollaborationIntermediate

Participated in coordination efforts through team meetings and project follow-ups.

Educacion

Licenciatura
Universidad Mariano Gálvez de Guatemala
Completed 2025
Bachillerato
Colegio Mixto Bilingüe El Prado
Completed 2020
Diplomado
Fundación Elisabeth Kübler Ross
Completed Marzo 2025
Certificado
Academia Europea
Completed 2023
Certificado
Academia Aquatic Center
Septiembre 2018

Idiomas

Españolnativo
InglésIntermedio

Resumen

Dedicated professional experienced in direct client support, information management, and teamwork within educational environments. Skilled in effective communication, organization, and process coordination to enhance operational efficiency.

Logros Clave

  • Gained direct experience in customer interaction and support for diverse clients including adolescents and adults.
  • Handled information management, report writing, and organizing sensitive client records efficiently.
  • Collaborated with teams and participated in meetings to coordinate workflow and follow processes.

Experiencia

Práctica Supervisada - Atención al Cliente y Apoyo Administrativo

Colegio Italiano de Guatemala
Febrero 2025 - Octubre 2025

Atención directa y orientación a adolescentes y adultos, Atención presencial y manejo adecuado de la comunicación, Recopilación y registro de información, Elaboración y redacción de informes, Organización y seguimiento de expedientes, Manejo responsable de información confidencial, Apoyo en...

Habilidades

Customer ServiceInformation ManagementCommunication SkillsProcess Follow-upTeam Collaboration
Publicado en CazVid - 17 may 2026
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