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Ana
Manager with 10+ years in financial data analysis and team leadership
Contacto
Competencias
Directed teams across multiple roles, ensuring goal alignment and performance enhancement.
Analyzed and interpreted financial data to provide solutions and insights in various managerial roles.
Negotiated with clients on payment arrangements, improving collection outcomes.
Applied digital marketing techniques in roles such as marketing promotion and report analysis.
Resolved operational and customer issues through analysis and strategic action planning.
Educacion
Idiomas
Resumen
A results-oriented professional with extensive experience in financial data analysis, team management, and negotiation. Skilled in utilizing digital tools like Power BI and platforms such as FSA, Zip, and Zeus to optimize operations. Adept at leading teams, improving KPIs, and providing actionable...
Logros Clave
- Managed FSA online platform at DOCUSERVICE, enhancing operational efficiency.
- Led collections team at FIG TREE S.A.S, successfully negotiating payment plans with clients.
- Directed KPI tracking and team performance at FOUNDEVER S.A, boosting goal achievement.
Experiencia
MANAGER
Analyze current and past financial data., Analysis of customers financial data situation and provide a solution., Manage FSA (Federal Student Aid) online platform., Follow up and analysis of customers financial data.
ACCOUNT MANAGER
Collections Team Leader., Negotiation with clients for payment arrangements., Manage Zip and Zeus platform.
MENTOR
Logistic., Analyzed financial data., Marketing., Sales promoter., Prepared reports on the above information and reported the insights.
TEAM LEAD
Follow up to KPIs, making sure agents are achieving their goals., Monthly team meetings to set expectations based on any updates of the account, performance, engage and recognition plans., Side by side to take actions in real time based on behaviors., 1:1 with support areas., Action plan creation...
TEAM LEAD
Follow up on daily administrative task., Motivational and engagement skills., Customer Service and Customer Care skills., Problem solving and analysis.