Ana - Sales and Purchasing Support Specialist (Expeditor)

Demonstrated experience with Microsoft Office (Word, Excel, PowerPoint).

Demonstrated experience with Google Workspace (Docs, Sheets, Slides).

Demonstrated experience with Data Entry & Reporting Tools.

Demonstrated experience with Customer Support Platforms (Freshdesk, Slack, Kustomer).

Demonstrated experience with Document Management Systems.

Generate and analyze daily Excel reports to identify orders for expediting. Use reporting tools to track shipment status and order progress. Coordinate with suppliers to obtain ETAs and tracking information. Monitor and follow up on open orders to ensure timely delivery. Perform additional administrative and operational support tasks

Managed incoming documents from contractors, government agencies, and external partners. Maintained and updated electronic logs using Google Sheets. Distributed documents to relevant personnel for action. Verified accuracy and completeness of submitted documents. Organized and maintained both digital and physical records. Assisted engineers with document preparation and administrative tasks

Handled customer inquiries via chat and email. Provided order updates, product assistance, and service information. Processed cancellations and refunds. Ensured compliance with company policies and procedures. Coordinated with internal teams to resolve customer concerns

Answered inbound calls from drivers and dispatchers. Provided shipment status updates and logistics support. Coordinated with processing teams for accurate information. Escalated issues when necessary

Conducted outbound calls for payment collection. Entered prescription and billing data accurately into systems. Managed customer interactions and resolved payment issues

Maintained company files and records (electronic and physical). Managed office supplies and workspace organization. Prepared reports and handled documentation. Coordinated communication across departments. Managed cash disbursement and recorded transactions. Disseminated company updates, schedules, and policies