Ana - Customer & Operations Specialist with 8+ years in Energy & Export Sectors

Handled high-volume customer service inquiries, resolved billing and service issues, and coordinated internal team communications.

Coordinated schedules, managed databases, and organized travel logistics across various roles and industries.

Processed permits, prepared customs entries, and supported compliance in import/export operations.

Conducted market research and analysis in healthcare, life sciences, and economic development to inform strategic decisions.

Provided English-Spanish interpretation for emergency, medical, and operational contexts ensuring effective communication.

Managed high volumes of customer interactions for U.S.-based energy companies, Ensured SLA compliance, Resolved billing and service issues, Coordinated with internal teams

Provided English–Spanish interpretation for emergency and medical calls, Ensured accuracy, confidentiality, and effective communication in high-pressure environments

Coordinated schedules, Managed databases and reports, Conducted market research, Organized travel logistics, Supported bilingual documentation

Supported economic development programs, Conducted market analysis, Advised small businesses, Prepared strategic planning reports

Managed customs documentation, Processed permits, Prepared customs entries, Coordinated logistics

Prepared foreign trade documentation, Supported customs clearance, Assisted with compliance processes

Conducted international market research in healthcare and life sciences, Analyzed data, Prepared market entry reports