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Anagha
Billing Executive
Contacto
Competencias
Proficient in managing billing records, payment reports, and ensuring compliance with healthcare standards.
Dedicated to delivering high-quality customer service, resolving inquiries efficiently, and maintaining client satisfaction.
Experienced in managing front desk activities, appointment scheduling, and administrative support.
Skilled in TALLY ERP 9, GST filing, and MS Office Suite for financial and administrative tasks.
Educación
Idiomas
Resumen
Dedicated professional with over 4 years of expertise in billing, customer service, and administrative operations within healthcare and financial sectors. Adept at streamlining processes and ensuring client satisfaction.
Logros Clave
- Ensured accurate billing and payment reconciliation, enhancing financial accuracy at Medivision Lab.
- Streamlined patient registration and appointment processes, improving patient experience at AIMS Hospital.
- Resolved customer queries efficiently, achieving high satisfaction ratings at Muthoot Fincorp.
Experiencia
BILLING EXECUTIVE
Maintained daily billing records, payment reports, and reconciliation statements.. Assisted patients with billing inquiries and provided excellent customer service.. Ensured compliance with hospital/laboratory billing policies and confidentiality standards.. Prepared invoices and monitored outstanding payments and collections.. Updated billing data and patient records in Hospital Information Systems (HIS)/Laboratory Information Systems (LIS).. Processed refunds, adjustments, and corrections when required.. Managed appointment-related billing and supported front desk operations.. Generated daily, weekly, and monthly billing reports for management review.
FRONT DESK EXECUTIVE CUM BILLING EXPERT
Managed front desk operations and ensured smooth patient registration, check-in, and appointment scheduling.. Handled patient inquiries professionally and delivered high-quality customer service.. Processed billing, invoicing, and payment collections with accuracy and confidentiality.. Verified insurance details and coordinated claim-related documentation.. Maintained patient records and updated information in hospital management systems.. Coordinated with doctors, nursing staff, and departments to ensure efficient patient flow.. Managed cash handling, daily billing reports, and account reconciliation.. Responded to calls, emails, and walk-in queries in a timely manner.. Ensured compliance with hospital policies and administrative procedures.. Prepared and maintained reports related to billing and front office activities.. Managed ambulance service requests and facilitated timely patient transportation.. Acted as the first point of contact for emergency cases and directed patients appropriately.. Communicated effectively with emergency department staff for smooth patient handover.
Customer Service Executive
Resolved customer queries across phone, email, and chat channels, ensuring high Customer Satisfaction and First Contact Resolution.. Managed daily Call Center Operations, including high-volume call handling.. Addressed and handled complaints, providing timely issue resolution and professional customer support to reduce escalations.. Maintained accurate case records using CRM systems.. Coordinated with cross-functional teams to improve service quality, clarify product knowledge, and support complex customer requirements.