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Anahi
Data Analyst with 5 years of experience in Business Intelligence
Contacto
Competencias
Utilizes SQL for data extraction, management, and analysis to support business insights.
Creates dashboards and reports using tools like Tableau and Power BI for stakeholders.
Prepares and cleans large datasets ensuring data quality for analysis.
Applies statistical methods to interpret data trends and support decision-making.
Uses Python for automation and data analysis tasks to enhance efficiency.
Educacion
Resumen
Experienced data analyst skilled in data management, visualization, and reporting to inform business strategies.
Logros Clave
- Developed multiple dashboards to support strategic decision-making.
- Streamlined data collection processes, reducing report generation time by 30%.
- Led a team of 3 analysts in cross-functional projects to improve data accuracy and reporting.
Experiencia
Logistics Specialist
Coordinate transportation and negotiate with providers to optimize cost and efficiency., Manage inventory levels and organize the warehouse to enhance order fulfillment processes., Handle shipping documentation and forecast shipments to ensure regulatory compliance and timely delivery.
Customer Service Representative
Delivered support via phone, email, and ticket systems, effectively addressing user reservations and resolving billing and collection inquiries., Analyzed data to optimize income processes and verified vehicle functionality to ensure mechanical reliability., Investigated off-app agreements and activities, managing escalations to ensure timely resolution of technical issues for agents and customers.
Improved performance metrics by coaching agents and closely monitoring key performance indicators, resulting in increased productivity., Supervised and guided team members to foster an environment focused on continuous improvement and efficiency.
Customer Service Representative
Provided proficient billing and technical support for Internet and Cable services, leveraging First Call Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA) metrics to achieve service objectives., Consistently met or surpassed performance targets by adeptly addressing customer inquiries and resolving issues promptly.
English Teacher
Designed, developed, and implemented daily didactic units for a classroom of 100 students, enhancing the learning experience., Created engaging and effective teaching materials that contributed to improved student comprehension and participation.