Experienced bilingual call center agent with proven ability to serve US clients, fluent in English and Spanish, based in Cuautla, Mexico.
Utilized bilingual skills to communicate effectively with English and Spanish-speaking customers in a call center setting
Managed customer inquiries and support tasks in a high-volume environment, ensuring customer satisfaction
Participated in daily call center activities and workflow relevant to bilingual client engagement
Maintained high level of fluency in English to support clients from the United States