Analytical professional skilled in data analysis, visualization, and reporting across finance and healthcare sectors.
Performed complex data analysis using statistical methods and tools to uncover trends and insights.
Designed and executed queries for database retrieval and manipulation.
Created reports, dashboards, and data models utilizing advanced Excel functions and pivot tables.
Built visual representations of data using tools like Tableau and Power BI to communicate findings.
Teleperformance
Supervised a team of customer service representatives, ensuring quality support., Developed and implemented strategies to improve customer satisfaction., Monitored key performance indicators (KPIs) and provided coaching., Coordinated with other departments to ensure seamless operations.
Honduras Digital Challenge
Developed and executed digital marketing strategies to enhance brand presence., Created engaging content for social media platforms and marketing campaigns., Collaborated with cross-functional teams to promote events and initiatives., Analyzed engagement metrics to optimize content performance.
HMH Logistics
Managed logistics operations ensuring timely dispatch and delivery., Coordinated with carriers and verified documentation for compliance., Utilized CRM systems to track shipments and ensure operational efficiency., Resolved logistics issues and provided real-time updates to clients.
IBEX BPO
Degree
Baccalaureate
Primary Education
Descubre otros profesionales con experiencia similar
Managed and analyzed healthcare datasets, contributing to improved patient outcome metrics.
Led a sales team to exceed monthly targets by 30%., Developed data-driven strategies to enhance sales performance., Implemented training sessions to improve customer engagement., Generated weekly performance reports and action plans.
Startek BPO
Provided prompt and professional customer support via multiple channels., Acquired in-depth product knowledge to assist customers effectively., Resolved customer complaints and ensured high satisfaction rates., Managed a team of representatives, providing performance feedback.
Zamorano Pan-American Agricultural School
Developed digital content strategies to enhance brand visibility., Collaborated with various departments to align marketing campaigns., Managed social media accounts, increasing engagement and reach., Assisted in planning and executing institutional events and promotions.
