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André
Customer Service Representative
Video currículum
Contacto
Competencias
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Jira.
Demonstrated experience with CRM applications.
Demonstrated experience with SAP.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Customer Service Representative
Customer representative responsible for inbound & outbound calls responding to requests from clients.. Supervisor for call centre responsible for retaining and fostering better customer experience.. Maintained relationship with clients across various languages.. Specializing in ticket logging and usage of CRM platform.
Test/Localization Engineer
Responsible for the creation and testing of data and platforms in various testing environments.. Chatbot accuracy reviewer ensuring model was providing appropriate response to phrases provided.. Handled the localization and real-time delivery of English and Patois content for global market.
Online English Teacher
Customer Representative
Customer representative responsible for inbound & outbound calls responding to requests and technical problem solving for clients from around the region.. Supervisor for call centre also specializing in ticket logging and usage of CRM platform.
Junior Assistant
Assistant to the Prime Minister’s Technical Advisor.. Point of contact for members of the public via post and in person requests to the office.
Habilidades
Transcripción del Video
Remote customer rep/assistant
My name is Andres Sinclair. I'm from Jamaica, but for the past few years I've been living in Argentina. So I speak English, Spanish, Portuguese, and Pato as well. For the past six years I've been working in an IT company and chat about projects, localization projects, and data creation projects. Apart from that, before that I was working in customer service and call centers for a few years too. So I've had a bunch of experience.