Andrea - Recruitment & Customer Service Specialist with 5+ years in BPO & Events

Led full cycle recruitment activities including candidate screening, interviews, assessments, and onboarding for diverse roles.

Delivered customer support by resolving inquiries related to billing, troubleshooting, and general information, demonstrating active listening and patience.

Monitored customer interactions to ensure quality and provided feedback for continuous improvement through data-driven insights.

Organized and managed logistics for events, liaised with vendors and press, and executed community engagement activities.

Handled vendor payments, maintained expense records, managed calendars, and supported operational requests.

Implementation of continuous improvement, Generating analytical reports to the recruitment manager, Proactive maintenance of candidate and new hire files

Screening for potential candidates for Customer Service Rep Roles, Conducted English evaluations, Performed interviews to assess candidate qualifications and cultural fit, Reviewed psychometric tests to evaluate competencies, Managed end-to-end recruitment process, from sourcing to onboarding, Handled candidate profiles, ensuring accurate documentation in the ATS, Provided hiring recommendations based on assessments and interviews, Supported mass hiring initiatives to meet organizational staffing needs, Conducted virtual hiring processes including remote interviews and onboarding

Understanding the policies and procedures to ensure quality on every agent customer call through call listening, Providing feedback and ensuring improvement using different coaching techniques, Reporting directly to management with insights and trends to help in the process of taking data driven decisions

Taking customer calls striving to demonstrate passion for resolution of their inquiries, Responding to customer questions regarding billing, troubleshooting, payments and general information, Attention to detail and active listening

End-to-end event coordination; liaised with schools, vendors and artists to ensure seamless logistics and execution, Collaborated with press and outlets to secure event coverage and promotion, Organized contests and engagement activities to boost community participation, Library management; catalog resources, maintained organization, and oversaw lending processes, Managed cash flow, processed vendor payments, and maintained accurate financial records

Managed petty cash and maintained accurate expense records, Processed vendor payments, including check printing and voucher verification, Monitored and reconciled gasoline vouchers for company vehicles, Served as first point of contact for clients and vendors, Assisted employees with inquiries and operational requests, Coordinated General Manager´s calendar, including scheduling and prioritizing appointments, Prepared meetings and tracked action items for follow up