Dedicated Business Analyst with over 5 years of experience in leveraging data and process improvement techniques to optimize organizational efficiency. Skilled in project management, reporting, and cross-functional collaboration to drive strategic initiatives.
Expertise in analyzing complex datasets to inform business strategies and operational improvements.
Experience in identifying process bottlenecks and implementing effective solutions.
Proven ability to coordinate multiple initiatives ensuring timely and effective delivery.
Skilled in creating detailed reports and documentation to support business decision-making.
Adelante Legal Services
Managed attorney calendars and scheduled hearings., Submitted legal documents to state agencies and informed clients of progress., Reviewed documentation before filing and sent case materials to judges., Maintained case records and ensured accurate updates in the system.
Inversiones ERES
Coordinated retail operations, including logistics, sales, and customer service., Supported accounting reports, bank reconciliations, and supplier management., Supervised sales and marketing teams to ensure smooth coordination., Created and managed digital content for the company’s social media platforms., Organized corporate and family events, handling planning and logistics.
Simplex Group
Managed annual and quarterly permit renewals for trucking companies., Guided clients through business formation and registration., Reviewed company safety scores, driver and truck documentation for compliance., Provided expert guidance on required permits and company management strategies., Conducted monthly safety meetings to assess performance and compliance status.
Bachelor’s Degree
High School Diploma
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HyperGrowth
Conducted outbound telemarketing calls and generated qualified leads., Recorded and updated customer data in the CRM system., Supported the sales team with follow-ups and lead management.
Coverfleet
Conducted onboarding for new trucking companies and ensured compliance setup., Verified completion of assigned tasks across internal teams., Communicated directly with clients, vendors, and drivers to coordinate daily operations., Updated company records, profiles, and maintained organized documentation databases., Performed data entry, ensuring all information met compliance standards.
PartnerHero
Provided real-time support via chat and email for BentoBox (restaurant SaaS platform)., Monitored email campaigns and performed website updates for clients., Sent and tracked marketing emails to client lists, ensuring proper delivery and tone., Collaborated with internal teams to resolve issues and enhance customer satisfaction.
