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Andrea
Learning and Development Coordinator at Concentrix
Contacto
Competencias
Designs and implements effective onboarding and training programs to enhance team skills and performance.
Coordinates and oversees training projects, ensuring timely delivery and alignment with organizational goals.
Facilitates clear, engaging communication across teams and clients to foster understanding and collaboration.
Identifies issues proactively and implements effective solutions to improve processes and team performance.
Ensures accuracy and quality in training content, onboarding processes, and performance monitoring.
Idiomas
Resumen
Dedicated L&D professional with extensive experience in onboarding, training, and continuous improvement. Skilled in developing strategies that enhance team performance and operational efficiency across multiple accounts.
Logros Clave
- Led onboarding and training processes for multiple accounts, ensuring seamless integration and performance.
- Developed onboarding content and strategies that improved knowledge transfer and operational efficiency.
- Supported continuous improvement initiatives, enhancing team metrics and service quality.
- Streamlined hiring and onboarding procedures, reducing ramp-up time and increasing team readiness.
Experiencia
Trainer
Facilitated training sessions and worked on continuous education strategies to enhance team skills., Conducted triage of various indicators, including DSAT scrubbing, to boost performance., Designed content tailored for training purposes.
Corporate Trainer
Implemented over 4 accounts from hiring process, profile and first 100 hrs oversee., Ensured a smooth and successful start of the business relation., Fostered connections between CNX and client training leads to ensure smooth onboarding processes for new account and LOB implementations., Focused on business continuity, designing training metrics, and establishing development milestones., Worked in Retail and Online Buyer Support, Health Services, and Financial Services sectors.
Training and Quality Lead
Created onboarding training content and strategies for efficient knowledge transfer., Supported operations in continuous improvement, focusing on metrics and performance enhancement., Led the implementation of projects, ensuring successful integration and execution., Developed and updated new content to keep training materials current and relevant., Created and supported a specialist team dedicated to providing assistance to the training team.
Learning and Development Coordinator
Oversee hiring process for all kinds of collaborators., Create and follow-up onboarding processes across areas., Provide a follow-up strategically to the first 30-60-90 days of a process., Develop strategies to upskill workers., Responsible for Individual Development plans of the Staff teams., Ensure completion of LMS e-learnings and courses to ensure teams skills are up to date., Supervise teams in the creation of content for training purposes with the highest standards of quality and the best need-utilization., Follow-up operational success, creating root cause analysis and deep dives over performance gaps.