Andrea - Operations Manager

Demonstrated experience with Team Leadership.

Demonstrated experience with Talent Development.

Demonstrated experience with Quality Control.

Demonstrated experience with Health and Safety Compliance.

Demonstrated experience with Employee Relations.

Provide efficient and effective cleaning supervision to each contract. Recruit and interview staff prior to employment. Manage the cleaners standard of work and time keeping, ensuring that all work carried out is to the agreed specification and that safe working practices are observed at all times. Manage customer relationships by visiting clients and backing up visits with emails and undertaking qualities audits signed off by client evidencing customer satisfaction. Ensure the optimal provision to sites avoiding waste, over stock, of materials/consumables for each site, implementing adequate control measures to prevent overstocking of items. Ensure that all additional work/provision is execute and according to schedule. Visiting contracts on a regular basis according to a weekly schedule to check that the cleaning is being carried out to the correct standard. Carry out health and safety checks and audits do briefings with the cleaning staff and ensure these are signed off in the Health and Safety Logbooks held onsite. Ensure staffs have up to date cleaning schedules and are being followed as per the contract. Ensure all staff complete a Self Certificate of Absence if off sick and for the Area Supervisor to complete a Return to Work form. Ensure all staff are booked in correctly to site and adhere to company procedures. Ensure only authorised cleaning materials are used on site and carry out COSHH training when required. Carry out quality control inspections on each contract and report. Ensure all hazards are logged via the Hazard Reporting Forms. Report on and complete the relevant Accident/Incident Forms. Ensure all staff observe and comply to company procedures. Maintain pleasant, professional and exceptional customer relations and well documented by issuing site reviews and audits with clients

Manage HR indicators (KPIs) performance, ensuring targets are exceeded throughout the store. Stockroom management making sure is organised and running efficiently respecting company guidelines. Monitor and set corrective actions when necessary for procedures as: Security and Shrinkage, Cash desk management, administration management, Health and Safety.. Drive marketing initiatives and department ́s sales performance based on the analysis and actions of the commercial reports. Manage and create the rota based in the budget of hours provided by HR. Be responsible for payroll processes and comply with deadlines. Ensure that Employee relations processes are followed and managing formal and informal meetings (disciplinary, sicknesses and absences). Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information and leading by example. Training and development of the team by performance reviews and identifying members with development potential and building internal succession plan. Comply with Health and Safety Policy

Supervise and support the team. Allocate daily duties and ensure quality standards are met. Conduct regular inspections and address any issues. Manage rotas, holiday requests, and sickness cover. Assist with recruitment and training of new staff. Oversee cleaning supplies and equipment levels. Lead briefings and ensure safety procedures are followed

Establish and maintain a good relationship with the client. Arrange one-off cleans with clients and check if they were satisfied afterward. Recruitment. First-day training and ongoing development of the team. Provide support to improve performance. Communication with the team regularly. Succession planning. Training Sessions. Managing poor performance effectively and within company policies/procedures. Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures. Encourage process improvement. Ensure a full service is provided to the client and any shortfall is addressed immediately. Ensure there is a visible presence on-site at all times. Ensure the performance of cleaning operatives meets company expectations. Health and Safety checks and training. Order consumables and materials for sites via the online system. Ensure monthly site budgets are met. Ensure personal protective equipment is worn when required. Report and respond to any issues immediately and in the correct manner. Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract the financial budget and working principles. Plan staff rota’s and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly.

Supervise and support a team of 12 cleaners. Allocate daily duties and ensure quality standards are met. Conduct regular inspections and address any issues. Manage rotas, holiday requests, and sickness cover. Assist with recruitment and training of new staff. Oversee cleaning supplies and equipment levels. Lead briefings and ensure safety procedures are followed