Andrea - Data Analyst with 5+ years of expertise in financial analytics and reporting

Performed complex data analysis to identify trends and insights in financial datasets.

Developed and optimized SQL queries for data extraction and reporting across multiple databases.

Created dashboards and reports using Tableau and Power BI to communicate findings effectively.

Applied statistical techniques to enhance sales forecasting and customer segmentation.

Manage a portfolio of tenant accounts, conducting consistent follow-ups via phone and text to collect monthly rent payments., Monitor and address current and past-due balances, ensuring timely resolution and accurate tracking., Follow up on established payment plans, including those arranged in or outside of court., Verify and maintain accurate tenant and payment records using Rent Manager., Document all collection activities, notes, and reminders in Asana to ensure cross-departmental visibility., Handle sensitive financial conversations with professionalism, empathy, and discretion., Maintain organized and up-to-date records to support Accounts Receivable operations in a remote environment.

Scheduled and coordinated patient appointments for X-rays, MRIs, CT scans, ultrasounds, and other imaging procedures., Managed high volumes of patient calls and email communications with physicians and staff., Processed pre-orders and verified documentation for prescription accuracy., Conducted patient outreach to promote appointment attendance and ensure smooth service combining administrative support with a patient-centered, sales-like approach., Maintained HIPAA compliance and handled confidential information with discretion., Developed strong multitasking, time management, and organizational skills while working remotely in a fast-paced medical setting.

Assisted customers with hotel reservations, booking modifications, and pre/post-travel inquiries for IHG hotel brands across various regions., Handled high volumes of inbound calls, delivering personalized service while promoting upselling opportunities to drive revenue and customer satisfaction., Provided clear and friendly support in both English and Spanish, helping travelers understand pricing, room details, payment policies, and travel options., Ensured every customer interaction met brand standards for excellence, professionalism, and hospitality., Navigated multiple systems and tools to provide accurate, real-time information to customers while maintaining service efficiency., Contributed to Teleperformance’s recognized success in customer satisfaction and sales performance for IHG.