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A

Andrea

Welcome to CazVid!

Contacto

Mexico City,Mexico City,Mexico
Disponible en CazVid
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Educacion

High School
CHRISTIAN LIGHTHOUSE ACADEMY
University
UNIVERSIDAD DE MUSICA FERMATTA

Idiomas

enNative

Experiencia

Customer Service/Sales Representative

CUSTOMER SERVICE/SALES REPRESENTATIVE
June 2025 - Present

Providing timely and professional customer support through text, phone, email, and video platforms., Responding to client inquiries, resolving issues, and ensuring a positive service experience., Conducting outreach to existing clients to promote additional services, renewals, and product upgrades., Identifying sales opportunities within the current client base and executing upselling or cross-selling efforts accordingly., Maintaining accurate and up-to-date client information in the CRM system., Updating and managing spreadsheets and internal records to track communications, follow-ups, and sales activity., Coordinating with internal teams to resolve client concerns and ensure service continuity., Supporting the overall client experience by adhering to company communication standards and service protocols.

Inside Sales Agent

ISA SIDEKICK
July 2024 - November 2024

Virtual Assistant at SIDEKICK for real estate agents., Managed appointment scheduling and coordinated meetings between clients and assigned real estate agents., Responsible for cold calling potential clients.

Music Teacher

GOVERNMENT MUSIC TEACHER
October 2023 - February 2024

Responsible for administrative tasks, including securing venues for musical events., Provided cello lessons to children aged 3 to 15.

Sales Agent

TELEPERFORMANCE AT&T
March 2023 - September 2023

Handled inbound calls from AT&T customers seeking to upgrade their plans., Managed customer complaints and provided effective solutions., Conducted cold calls to promote AT&T products and acquire new clients.

Music Teacher

TIEMPOS NUEVOS TEATRO NGO
2019 - 2021

Managed administrative tasks, including contacting sponsors to update them on project progress and provide statistics., Taught music classes to incarcerated young women at ISNA (juvenile women's detention center in El Salvador)., Provided music lessons to program participants after their release who remained engaged in the program.

Administrative Assistant

PRELUDIO MUSIC ACADEMY
2017 - 2018

Welcomed academy clients and addressed their inquiries., Managed the academy’s social media accounts., Handled financial records, updating earnings biweekly., Contacted prospective students and provided detailed information about music classes.

Publicado en CazVid - 17 may 2026
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