Andres - Customer Service & Business Operations Professional con amplia experiencia en soporte y análisis de datos

Aplicó análisis estadístico y generación de informes para identificar tendencias y apoyar decisiones estratégicas.

Brindó soporte multicanal a clientes internos y externos, gestionando escalaciones y resolviendo problemas complejos.

Capacitó equipos en políticas, procedimientos y mejores prácticas para mejorar el desempeño y la satisfacción del cliente.

Organizó y coordinó actividades para mejorar procesos internos y la experiencia del cliente.

Experiencia en herramientas como MS Office, Tableau y Power BI para análisis y visualización de datos.

Provides support to Credit Unions members with fraud reports, account balance, loan balance and account maintenance

Organize and analyze customer feedback to improve the current experience and predict future needs, by creating tickets and following up with cross-functional teams to deliver and support end to end customer experience goals, program and practices across the organization and creating reports for the leadership team., Prepare and analyze historical data to identify recurring patterns that helped improve the accuracy of Sprinklr machine learning

Provided training and coaching about policies and procedures, motivate and influence people, leading by example, provide support on escalations, send reports to the business, helps to identify, and communicate process gaps and trends within the organization

Provided a consistent support experience to internal and external customers for US commercial Accounts, always providing an effective resolution, on the road became team lead and helped my team, with reports, scrubbing and providing the next action to reduce the backlog

Supported customers with setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, like televisions, fitness equipment, refrigerators and laundry machines

Telephone surveys to obtain feedback on customer satisfaction about a product or service’s