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Customer Service & Business Operations Professional con amplia experiencia en soporte y análisis de datos
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Competencias
Aplicó análisis estadístico y generación de informes para identificar tendencias y apoyar decisiones estratégicas.
Brindó soporte multicanal a clientes internos y externos, gestionando escalaciones y resolviendo problemas complejos.
Capacitó equipos en políticas, procedimientos y mejores prácticas para mejorar el desempeño y la satisfacción del cliente.
Organizó y coordinó actividades para mejorar procesos internos y la experiencia del cliente.
Experiencia en herramientas como MS Office, Tableau y Power BI para análisis y visualización de datos.
Educacion
Idiomas
Resumen
Profesional con experiencia en soporte técnico y análisis de operaciones, enfocado en mejorar procesos y experiencia del cliente.
Logros Clave
- Lideró la organización y análisis de feedback de clientes en Dell Technologies para mejorar la experiencia y prever necesidades futuras.
- Desarrolló informes para la toma de decisiones de liderazgo mediante análisis histórico y detección de patrones en datos.
- Capacitó y motivó equipos en Dell Technologies, liderando esfuerzos para mejorar procesos y reducir retrasos.
Experiencia
Customer Service Representative
Provides support to Credit Unions members with fraud reports, account balance, loan balance and account maintenance
Senior Analyst Business Operations
Organize and analyze customer feedback to improve the current experience and predict future needs, by creating tickets and following up with cross-functional teams to deliver and support end to end customer experience goals, program and practices across the organization and creating reports for the leadership team., Prepare and analyze historical data to identify recurring patterns that helped improve the accuracy of Sprinklr machine learning
Customer Service Analyst
Provided training and coaching about policies and procedures, motivate and influence people, leading by example, provide support on escalations, send reports to the business, helps to identify, and communicate process gaps and trends within the organization
Customer Service Specialist
Provided a consistent support experience to internal and external customers for US commercial Accounts, always providing an effective resolution, on the road became team lead and helped my team, with reports, scrubbing and providing the next action to reduce the backlog
Technical Support Geek Squad
Supported customers with setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, like televisions, fitness equipment, refrigerators and laundry machines
Tele Marketing Agent
Telephone surveys to obtain feedback on customer satisfaction about a product or service’s