Profesional con experiencia en gestión de bases de datos, desarrollo web, soporte técnico y atención al cliente, con habilidades en sistemas Linux y certificación en Lean Six Sigma.
Experiencia en creación y administración de bases de datos con SQL para diferentes proyectos.
Implementación de soluciones web personalizadas usando JavaScript y Node.js, colaborando con clientes para definir requisitos.
Administración de servidores en RedHat Linux y soporte en múltiples sistemas operativos incluyendo Linux, Windows y Mac.
Experiencia en atención remota y chat en Zendesk, CRM y gestión de consultas en contact centers.
Sarang Solutions
Database creation and management using SQL, Server creation and management using RedHat Linux, Accountability and legal management for data privacy.
Conduent
Customer service through chats in Zendesk., Effective problem-solving and query management with multiple customers at the same time., Use of CRM systems and tracking tools.
Freelance
Development of customized web applications, focused on Chatbot for sales., Collaboration with clients to define requirements and specifications., Implementation of technical solutions using JavaScript and the framework Node.js and its libraries.
Telvista
Remote customer service through phone calls., Effective problem-solving and query management., Use of CRM systems and tracking tools.
Mechatronics Engineering
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Certificación en White Belt Lean Six Sigma, aplicada en optimización de procesos industriales y administrativos.
Teleperformance
Provision of technical support and customer service from home., Achievement of productivity and customer satisfaction goals., Effective communication and problem-solving in a remote environment.
Softys
Responsible for the kraft core generator machine for the paper tissue., Maintenance and repair of equipment., Collaboration on industrial automation and improving projects.
