Andrés - Customer Service and Retention Specialist with 5+ years in client-facing roles

Bogotá, Bogota D.C., Colombiaen

Consistently met retention and conversion KPIs managing inbound/outbound calls for US clients at Teleperformance Colombia.

Implemented cross-selling and customer loyalty strategies, enhancing customer engagement in the Optimum campaign.

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Resumen

Dedicated customer service professional with extensive experience in client retention, technical support, and relationship management across healthcare and telecommunications sectors. Skilled in CRM systems, communication, and sales techniques, committed to delivering high satisfaction levels and...

Logros Clave

Provided technical support and managed sensitive information for healthcare clients at Sutherland Global Services, improving response efficiency.

Habilidades

Customer ServiceAdvanced

Expertise in assertive communication, empathetic support, and client retention strategies in diverse customer environments.

CRM Systems & Digital ToolsAdvanced

Proficient in operating CRM platforms and Microsoft 365 to track client interactions and streamline workflows.

Communication SkillsExpert

Excellent in verbal and written communication, with advanced English proficiency (C1), facilitating effective client engagement.

Sales & NegotiationIntermediate

Capable of assessing client needs, handling objections, and driving sales through consultative techniques.

Teamwork & AdaptabilityIntermediate

Experienced in working collaboratively in dynamic environments, adjusting to new tools and customer scenarios.

Idiomas

English(C1)

Experiencia

Retention and Sales Agent – Optimum Campaign

Teleperformance Colombia S.A.S

August 12, 2024 - August 13, 2025

Managed inbound and outbound calls for Optimum (U.S.) clients., Implemented retention, cross-selling, and customer loyalty strategies., Assessed client needs and offered personalized solutions., Consistently met retention and conversion KPIs., Operated CRM systems and digital management tools...

Customer Service Agent – Humana Campaign

Sutherland Global Services (SGS Colombia Holding S.A.S)

February 27, 2023 - January 15, 2024

Provided customer assistance and technical support for Humana healthcare users., Managed sensitive information under confidentiality and data protection policies., Guided clients on service processes, billing, and membership procedures., Achieved high customer satisfaction levels and reduced...