Demonstrated experience with Empathy.
Demonstrated experience with Active Listening.
Demonstrated experience with Team Communication.
Demonstrated experience with Performance Evaluation.
Lean Solutions Group
Responsible for coordinating the efficient and timely movement of vehicles, which includes planning routes, tracking shipments, managing transportation schedules and budgets, handling shipping documentation, communicating with drivers and customers, and ensuring regulatory compliance and cost optimization., As a part of the Accounts Receivable and Payable team I was managing invoices, payments, and collections; reconciling financial accounts; maintaining accurate records; and collaborating with customers and vendors to resolve billing issues and maintain positive relationships., As a CarMax customer operations agent for vehicle transportation primarily provides excellent customer service throughout the car-buying or selling process, conducts administrative tasks like paperwork and financing liaison, manages vehicle inventory through scanning and reconciliation, and ensures vehicle quality via cosmetic inspections. The role involves interacting with customers via various channels, arranging test drives, processing payments, and coordinating with finance companies to facilitate seamless vehicle transactions.
WebHelp S.A
Supervisors are responsible for communicating the needs and concerns of their team to upper management. Daily or regular updates must be provided as well as making presentations, writing reports, designing actions plans and evaluate them., Evaluating and managing employee performance using KPIs and providing over coaching session abilities and training to achieve goals or developing skills., Support department meetings and action plan meetings as well as disciplining employees over different tools or actions starting from verbal warnings even to human resources meetings.
Degree
Post-degree
Professional
High School
High School
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Demonstrated experience with Negotiation.
WebHelp S.A
Taking calls and provide customer service using Soft Skills as Empathy and Active Listening to provide a resolution to all customers., Meeting expectations and targets for the campaign being evaluated with the KPIs the campaign had., Attend other customer service representative by giving them support over a meeting and training them.
SITEL S.A
Taking calls and provide customer service using Soft Skills as Empathy and Active Listening to provide a resolution to all customers., Meeting expectations and targets for the campaign being evaluated with the KPIs the campaign had., Attend other customer service representative by giving them support over a meeting and training them.
Teleperformance
Supervisors are responsible for communicating the needs and concerns of their team to upper management. Daily or regular updates must be provided as well as making presentations, writing reports, designing actions plans and evaluate them., Evaluating and managing employee performance using KPIs and providing over coaching session abilities and training to achieve goals or developing skills., Support department meetings and action plan meetings as well as disciplining employees over different tools or actions starting from verbal warnings even to human resources meetings.
Teleperformance
Taking calls and provide customer service using Soft Skills as Empathy and Active Listening to provide a resolution to all customers., Meeting expectations and targets for the campaign being evaluated with the KPIs the campaign had., Attend other customer service representative by giving them support over a meeting and training them.
Teleperformance
Selling products or services to customers, and representing the brand., Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value., Submitting and processing orders to ensure customers receive the products or services they request on time.
Accedo SAS
Taking calls and provide customer service using Soft Skills as Empathy and Active Listening to provide a resolution to all customers., Meeting expectations and targets for the campaign being evaluated with the KPIs the campaign had., Attend other customer service representative by giving them support over a meeting and training them.
