Experiencia demostrada en Adaptability.
Experiencia demostrada en Customer Service.
Experiencia demostrada en Fast Learner.
Experiencia demostrada en Computer Skills.
Calzado Cherley
Developed and maintained strong relationships with key clients leading to a 15% increase in client retention, Implemented a new system to streamline sales processes and track customer interactions, improving efficiency and data accuracy by 30%., Trained and mentored new sales team members, enhancing team performance and contributing to a 10% increase in overall sales productivity.
Allus
Resolved customer inquiries and complaints efficiently, resulting in a 95% customer satisfaction rate and a 20% reduction in repeat issues., Managed high-volume inbound calls, addressing customer inquiries and resolving issues, which led to a 30% increase in customer satisfaction scores., Assisted over 100 customers daily with technical issues, leading to a 25% increase in first-call resolution rates and improved customer satisfaction.
Getcom
Conducted regular follow-up calls with customers to ensure their issues were resolved satisfactorily, contributing to a 10% increase in customer retention., Made an average of 200 customer interactions daily, resolving issues promptly and achieving a 98% customer satisfaction rate.
High School
Bachelor´s
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Experiencia demostrada en Ability to Work Under Pressure.
sutherland
Addressed customer inquiries and complaints via phone, email, and chat, achieving a 90% resolution rate within the first contact., Analyzed customer feedback to identify common issues, leading to a 15% improvement in service quality and a decrease in negative reviews.
Lean Solutions Group
Coordinated the transportation and delivery of goods, ensuring timely and accurate shipments, which resulted in a 20% reduction in delivery times., Developed and maintained relationships with key suppliers and carriers, leading to a 25% increase in on-time deliveries and improved service quality., Oversaw the daily operations of the logistics department, ensuring timely and accurate delivery of goods, which led to a 15% increase in customer satisfaction.
S-Works
Processed daily financial transactions, mainly accounts receivable, ensuring accuracy and timeliness, which resulted in a 15% reduction in processing errors., Collaborated with auditors during annual audits, providing necessary documentation and information, which led to a successful audit with no significant findings., Helped my colleagues to process accounts receivable, increasing efficiency in a 15%
Sale Strategy.Io
Coordinated the scheduling and dispatching of loads, ensuring timely deliveries and reducing delays by 20%., Developed strong relationships with carriers and drivers, leading to a 25% increase in on-time deliveries and improved service reliability., Negotiated with shippers and carriers the rate of loads making sure to always have a profit of at least 20%.
