Dedicated professional with experience in customer support, interpretation, and leadership. Proven ability to resolve complex issues and facilitate effective communication across diverse teams.
Skilled in resolving customer issues efficiently, ensuring high satisfaction levels.
Proficient in English and Spanish, with experience in interpretation and client engagement.
Led teams in customer support environments, promoting collaboration and performance.
Enhanced decision-making and problem-solving skills through NJROTC training.
NAVY Junior Reserve Officers Training Corps (NJROTC)
Participated in a program affiliated with the United States Navy designed to train and integrate members into its corps., Gained skills in critical thinking, stress management, teamwork, discipline, and accountability.
Professional Interpreter and Translator
Provided interpretation services to facilitate effective communication between Spanish-speaking individuals and English-speaking professionals.
TTEC (for Verizon)
Handled various internal departments including billing discrepancy resolution and technical support., Promoted to team supervisor, demonstrating leadership and communication skills.
High School
Bachelor’s Degree
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Certified in American English with Cambridge certification and proficiency in interpretation.
