Andres

Human Resources

Taking and answering calls for clients in Canada, the United Kingdom, the United States, and elsewhere, in the areas of health insurance, auto insurance, legal matters, customer service, law enforcement, local governments, and all areas of medicine., Managed high volume of calls (180+) daily, Self-motivated, with a strong sense of personal responsibility., Excellent communication skills, both verbal and written., Passionate about learning and committed to continual improvement., Proven ability to learn quickly and adapt to new situations.

Human Resources Manager

Oversee various aspects of the employee life cycle within the organization., Manage recruitment, onboarding, training, labor relations, and compliance with labor laws and company policies., Project leader for ai based automation of some standard procedures to improve productivity and lessen the hiring process times., Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times., Monitored and handled employee claims involving performance-based and harassment incidents., Managed approximately 40+ emails from different issues daily., Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Logistics Team Leader

Sales Supervisor